1. Order Cancellation

Orders can be cancelled before they are shipped.
You may cancel directly from the My Account → Orders section on Augussto.com or by emailing support@augussto.com with your order details.

Once an order is shipped, cancellations cannot be processed.

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2. Return Policy

Items are eligible for return within 30 days of delivery, provided they are unused, in their original packaging, and accompanied by the invoice.

All returned products undergo a quality check before approval.

Only purchases made through Augussto.com are eligible for return.

📩 To raise a return or exchange request, please submit it here:
👉 https://augussto.com/apps/return_prime/

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3. Refunds

Approved returns will be refunded to the original payment method within 7–10 business days after the returned item is received and verified.

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4. Replacements

Replacements are available for defective or damaged items, subject to stock availability.
Requests must be made within 48 hours of delivery.

📩 Submit a replacement request here:
👉 https://augussto.com/apps/return_prime/

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5. Store Credit Option

Instead of a refund, you may opt for online store credit, which can be used on future purchases at Augussto.com.

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For further assistance, contact support@augussto.com or visit www.augussto.com